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If you are looking to transfer your installation to a new PC, then you can follow the below steps:

  1. Install CardExchange® Producer on the new PC

    1. You can always find the latest updates and downloads on our downloads page here: Downloads

  2. Copy the Data directory from the old PC, by default this is located in the following location depending on the application:
    CardExchange® Producer - C:\Users\Public\Documents\CardExchange\Data

  3. Activate the software with your software license Serial Number and Activation Code

  4. Rename the Data directory from the same location on the new PC and copy in the backup from the old PC

  5. Copy the cegateway.sqlite file from the renamed data folder to your backup data folder.

  6. Run CardExchange® Producer and check that everything is ok

Reactivating License

For license reactivation, there are two types of licenses. Standalone licenses, and Network licenses All license types have a 6 digit license Serial Number used to identify that license. All licenses serial numbers can only be active on one machine at a time. If you are not certain what license type you have, send a support request with the license serial shown in the software’s Assist ribbon menu tab, About CardExchange button option. Alternatively, the license serial number can be obtained through the software-stored license file found in this folder location "C:\Users\Public\Documents\CardExchange\License\lservrc"

Standalone licenses require a 34-character activation code to reactivate. Lost standalone license details can be recovered with a service charge. See this page for more information: https://cardexchangesolutions.atlassian.net/l/cp/Ff22SZbB

Network licenses also require the 34-character activation code as well. There is the further configuration needed to reactivate a Network license, see our user guide here for more information: https://help.cardexchangesolutions.com/producer/en/network-license-installation.html

Note

If you are asked for an unlock when running the software, it is likely because Windows tried to merge the copied data folder with the existing one.
Please make sure that you either rename or delete the existing data folder before copying over the data folder from the old PC.

In some cases the data folder may not be in the default location, for example, it may be on a network share so that it is always backed up.
If this is the case you can check the current path being used for the data folder, to do this you will need to open the CardExchange.ini configuration file from the old PC which is located in the installation directory.

Depending on the original version that was installed this could be one of the below locations:

For CardExchange® Producer:
C:\Program Files (x86)\CardExchange Solutions\CardExchange Gateway\
C:\Program Files (x86)\CardExchange Solutions\CardExchange Producer\
C:\Program Files (x86)\ExchangeIT\CardExchange\

If you open the ini file in notepad you will see an entry for DataDirectory which will show you the current path. If it is a network share then you can simply point the new installation to the same network share, otherwise, you can just copy the folder and change the path following the same steps above.

Note: This Data folder is automatically backed up when an upgrade is installed, however, we recommend making regular backups of this folder as it contains all of the configuration files/templates/logins etc… for your installation.


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