Transferring CardExchange® Producer to a New PC

Owned by Roman Villandry
Last updated: Sept 12, 2024 by Roman Villandry
3 min read

Transferring Data

Follow these steps to transfer your CardExchange® Producer installation from an old PC to a new one:

  1. Install CardExchange® Producer on the New PC

    1. Download the latest version of the software from the CardExchange Downloads Page.

  2. Copy the Data Directory from the Old PC

    1. By default, the data directory is located in:

      C:\Users\Public\Public Documents\CardExchange\Data

    2. Copy the entire Data folder to a backup location, such as an external drive or network storage.

  3. Activate CardExchange® Producer on the New PC

    1. Use your Serial Number and 34-character Activation Code to activate the software.

  4. Replace the Data Directory on the New PC

    1. On the new PC, navigate to the same location as the old PC:

      C:\Users\Public\Public Documents\CardExchange\Data

    2. Rename the current Data folder (e.g., to Data_old) and copy the backup Data folder from the old PC to this location.

  5. Run CardExchange® Producer

    1. Launch the software and verify that everything is functioning properly.

Reactivating Your License

CardExchange licenses come in two types: Standalone Licenses and Network Licenses. All license types require a 6-digit Serial Number and can only be active on one machine at a time.

To Identify Your License Type:

  • In the CardExchange Producer software, go to the Assist ribbon menu, then select About CardExchange to view your license details.

Standalone Licenses

  • Standalone licenses require a 34-character activation code for reactivation.

  • If you lose your standalone license details, recovery is possible with a service fee. More information.

Network Licenses

  • Network licenses also require the 34-character activation code.

  • Additional configuration steps are needed for network licenses. Refer to the Network License User Guide.

Important Notes

Unlock Requests:

  • If you are asked for an unlock code after copying the data folder, Windows may have attempted to merge the old and new data folders. Ensure that you rename or delete the existing data folder on the new PC before copying over the backup from the old PC.

Non-default Data Folder Locations:

  • In some cases, the data folder may be stored on a network share for backup purposes. To confirm the data folder's location on the old PC, open the CardExchange.ini file located in the installation directory. Depending on the version, this could be in one of the following locations:

    C:\\Program Files (x86)\\CardExchange Solutions\\CardExchange Gateway\\ C:\\Program Files (x86)\\CardExchange Solutions\\CardExchange Producer\\ C:\\Program Files (x86)\\ExchangeIT\\CardExchange\\

  • Inside the .ini file, look for the DataDirectory entry to see the current path. If the folder is on a network share, you can point the new installation to the same path.

Backups:

  • The data folder is automatically backed up during upgrades, but it's recommended to regularly back up the folder manually since it contains all configuration files, templates, logins, etc.

By following these steps, you should be able to successfully transfer your CardExchange® Producer installation to a new PC.