...

Transferring Data

Follow these steps to transfer your CardExchange® Producer installation from an old PC to a new PC, then you can follow the below stepsone:

1. Install CardExchange® Producer on the new New PC

   1. You can always find the latest updates and downloads on our downloads page here: DownloadsDownload the latest version of the software from the CardExchange Downloads Page.

2. Copy the Data directory Directory from the old Old PC, by default this

   1. By default, the data directory is located in

   the following location depending on the application

   1. :

   CardExchange® Producer -

   1. Code Block
      C:\Users\Public\Public Documents\CardExchange\Data

   2. Copy the entire Data folder to a backup location, such as an external drive or network storage.

3. Activate the software with your software license CardExchange® Producer on the New PC

   1. Use your Serial Number and 34-character Activation Code

   
   Image Removed

   Rename the Data directory from

   1. to activate the software.

4. Replace the Data Directory on the New PC

   1. On the new PC, navigate to the same location

   on

   1. as the

   new PC and copy in the backup

   1. old PC:

      Code Block
      C:\Users\Public\Public Documents\CardExchange\Data

   2. Rename the current Data folder (e.g., to Data_old) and copy the backup Data folder from the old PC

   Copy the cegateway.sqlite file from the renamed data folder to your backup data folder

   1. to this location.

5. Run CardExchange® Producer

   1. Launch the software and

   check

   1. verify that everything is

   ok

   1. functioning properly.

...

Reactivating Your License

For license reactivation, there are CardExchange licenses come in two types of licenses. Standalone licenses, : Standalone Licenses and Network licenses Licenses. All license types have require a 6-digit license Serial Numberused to identify that license. All licenses serial numbers and can only be active on one machine at a time. If you are not certain what license type you have, send a support request with the license serial shown in the software’s Assist ribbon menu tab, About CardExchange button option. Alternatively, the license serial number can be obtained through the software-stored license file found in this folder location "C:\Users\Public\Documents\CardExchange\License\lservrc"

To Identify Your License Type:

• In the CardExchange Producer software, go to the Assist ribbon menu, then select About CardExchange to view your license details.

• Alternatively, you can find your serial number in the license file located at:

  Code Block
  C:\\Users\\Public\\Documents\\CardExchange\\License\\lservrc

Standalone Licenses

• Standalone licenses require a 34-character activation code

...

• for reactivation.

• If you lose your standalone license details

...

• , recovery is possible with a service

...

• fee. More information.

Network Licenses

• Network licenses also require the 34-character activation code

...

• .

• Additional configuration steps are needed for network licenses. Refer to the Network License User Guide.

...

Important Notes

Unlock Requests:

• If you are asked for an unlock

...

• after copying the data folder, Windows may have attempted to merge the

...

• old and new data folders. Ensure that you rename or delete the existing data folder on the new PC before copying over the

...

• backup from the old PC.

Non-default Data Folder Locations:

• In some cases, the data folder may

...

• be stored on a network share

...

• for backup purposes. To confirm the data folder's location on the old PC, open the CardExchange.ini

...

• file

...

• located in the installation directory.

...

• Depending on the

...

• version

...

• , this could be in one of the

...

• following locations:

...

• Code Block
  C:\\Program Files (x86)\\CardExchange Solutions\\CardExchange Gateway\\

...

• C:\\Program Files (x86)\\CardExchange Solutions\\CardExchange Producer\

...

• \ C:\\Program Files (x86)\\ExchangeIT\\CardExchange\\

...

• Inside the .ini file

...

• , look for the DataDirectory entry to see the current path. If

...

• the folder is on a network share

...

• , you can

...

• point the new installation to the same

...

• path

...

• .

...

Backups:

• The data folder is automatically backed up

...

• during upgrades, but it's recommended to regularly back up the folder manually since it contains all

...

• configuration files

...

• , templates

...

• , logins, etc.

...

By following these steps, you should be able to successfully transfer your CardExchange® Producer installation to a new PC.