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As always, if you are experiencing the same issue and you believe there is a user configuration issue, please contact our Support team at Support@cardexchangesolutions Support@cardexchangeid.com

TrustID v4 Instructions:

  1. Open the Run command window by holding Win + R. You can also tap the Win key to open the Start Menu and start typing to search.

  2. In the Run command box, type in “AppData”. Hit OK

  3. There will be three folders: Local, LocalLow, and Roaming. There are Magicard folders in Local, and Roaming folders

    1. Remove the Local \ TrustID.Config.exe_StrongName_\ folder

    2. Remove the Local \ TrustID.exe_StrongName_ \ folder

    3. Remove the \Roaming\Magicard\TrustID\” folder contains user settings for the Card Designer window

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