Resetting User Interface Configuration files

Overview

This help article is handy for users experiencing issues with CardExchange applications not starting after opening them from the shortcut.

CardExchange Producer uses a variety of different “user.config” files to comprise the settings of the application for the user currently logged in. Config files for settings within the application determine database connection strings. The user interfaces layout and display and general application information.

One of the more common issues related to these files is the inability to see CardExchange Producer open when you double-click on the shortcut or even when you attempt to open the application as an administrator. An issue like this could be due to a variety of reasons, such as Anti-Virus protection software preventing it from opening, group domain restriction not allowing the application to run, or a corrupting User.config file that prevents the application from being able to determine how to open the application and at what window size.

Removing your CardExchange Producer AppData may be able to resolve issues when it comes to corrupted or poorly configured User.config files. This process is also helpful for resetting the application to a state similar to the default way it is installed as when the user.config files are missing, CardExchange will attempt to create new ones that may work better and resolve any issues you may have.

Removing CardExchange AppData

1. Open the Run command window by holding Win + R. You can also tap the Win key to open the Start Menu and start typing to search.

   1. Open

      

       

2. In the Run command box, type in “AppData”. Hit OK

   1. Open

      

       

3. There will be three folders: Local, LocalLow, and Roaming. There are CardExchange Producer folders in Local, and Roaming folders. There is a CardExchange Solutions folder in both.

   1. The “Local\CardExchange Solutions\” folder contains user configuration settings for the Application CardExchange.Gateway.exe, and settings for CardExchange.Config.exe, our configuration tool.

   2. The “Roaming\CardExchange Solutions\” folder contains user settings for the Card Designer window

4. You can delete these folders to reset the settings. CardExchange Producer will remake those files on the next application startup, depending on how you modify the application.

As always, if you are experiencing the same issue and you believe there is a user configuration issue, please get in touch with our Support team at Support@cardexchangeid.com

CardExchange ProgramData

Additional temporary application data can be found in the system ProgramData folder in this directory:

A common issue that prevents the application from storing photos is due to some conflicting files in this directory:

Removing the entire Revert Files folder will help resolve issues. After removing the folder, start the application again and Import or Capture a photo once more.

The application may produce log files containing additional system interface errors that may help in troubleshooting issues.

The "C:\ProgramData\CardExchange Solutions\Temp" Temporary folder could also contain temporary image data and metadata that can be removed to help resolve issues if it persists.

TrustID v4 Instructions:

1. Open the Run command window by holding Win + R. You can also tap the Win key to open the Start Menu and start typing to search.

2. In the Run command box, type in “AppData”. Hit OK

3. There will be three folders: Local, LocalLow, and Roaming. There are Magicard folders in Local, and Roaming folders

   1. Remove the Local \ TrustID.Config.exe_StrongName_\ folder

   2. Remove the Local \ TrustID.exe_StrongName_ \ folder

   3. Remove the \Roaming\Magicard\TrustID\” folder contains user settings for the Card Designer window

Restart the application after to see the affected changes