Resetting User Interface Configuration files

Owned by Roman Villandry
Last updated: Sept 30, 2024
3 min read

Troubleshooting Guide for CardExchange Applications Not Starting

If you are experiencing issues with CardExchange Producer not starting after attempting to open it via the shortcut or as an administrator, this guide provides steps to resolve common causes. The application uses various user.config files for managing settings such as database connections, user interface layouts, and general application configuration. A corrupt or misconfigured user.config file may prevent the application from starting properly.

Common Causes

  • Anti-Virus Interference: Security software may block the application.

  • Group Domain Restrictions: Network policies may prevent the application from running.

  • Corrupt User.config Files: Configuration files may be damaged, preventing the application from determining window sizes and other settings.

If you suspect the issue is related to a corrupted or improperly configured user.config file, removing the CardExchange AppData can reset the application and resolve these issues.

Steps to Remove CardExchange AppData

Removing the application data will reset the CardExchange Producer to its default state. The application will recreate the necessary configuration files when restarted.

Open the AppData Folder

  1. Press Win + R to open the Run command.

  1. In the Run box, type AppData and press OK.

  1. Navigate to the following folders:

    • Local

    • Roaming

Locate CardExchange Folders

  • Local\CardExchange Solutions\: Contains user configuration settings for CardExchange.Gateway.exe and CardExchange.Config.exe.

  • Roaming\CardExchange Solutions\: Contains user settings for the Card Designer window.

Delete the Folders

  • Delete the CardExchange Solutions folder from both Local and Roaming directories.

  • Upon restarting the application, it will recreate the configuration files, potentially resolving startup issues.

CardExchange ProgramData Cleanup

Additional application data, such as log files and temporary files, are stored in the ProgramData folder. Clearing this data can help resolve issues related to temporary files and logs.

ProgramData Directory

  • C:\ProgramData\CardExchange Solutions

Common Issues and Resolutions

Photo Storage Issues

  • Conflicting files in the Revert Files folder may prevent the application from storing photos.

  • Solution: Delete the Revert Files folder:

    C:\\ProgramData\\CardExchange Solutions\\Revert Files

Log Files

  • Log files may provide additional troubleshooting information.

  • Path: C:\ProgramData\CardExchange Solutions\Log Files\CardExchange.Imaging

Temporary Files

  • Temporary image data and metadata can be found in the Temp folder.

  • Path: C:\ProgramData\CardExchange Solutions\Temp

  • Solution: Delete temporary files from this folder if issues persist.

TrustID v4 Instructions

If you are using TrustID v4, follow the steps below to reset its configuration files.

Open AppData Folder

  1. Press Win + R to open the Run command.

  2. In the Run box, type AppData and press OK.

Locate and Delete TrustID Folders

  • Local \ TrustID.Config.exe_StrongName_ \

  • Local \ TrustID.exe_StrongName_ \

  • Roaming \ Magicard\TrustID\

Restart the Application

  • Restart the TrustID v4 application after removing the folders to allow the application to recreate the necessary configuration files.

Contact Support

If the issue persists after following these steps, or if you believe there may be an underlying configuration issue, please contact CardExchange Support at Support@cardexchangeid.com.