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Overview

This help article is handy for users experiencing issues with CardExchange applications not starting after opening them from the shortcut.

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Removing your CardExchange Producer AppData may be able to resolve issues when it comes to corrupted or poorly configured User.config files. This process is also helpful for resetting the application to a state similar to the default way it is installed as when the user.config files are missing, CardExchange will attempt to create new ones that may work better and resolve any issues you may have.

Removing CardExchange AppData

1. Open the Run command window by holding Win + R. You can also tap the Win key to open the Start Menu and start typing to search.

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2. In the Run command box, type in “AppData”. Hit OK

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3. There will be three folders: Local, LocalLow, and Roaming. There are CardExchange Producer folders in Local, and Roaming folders. There is a CardExchange Solutions folder in both.

   1. The “Local\CardExchange Solutions\” folder contains user configuration settings for the Application CardExchange.Gateway.exe, and settings for CardExchange.Config.exe, our configuration tool.

   2. The “Roaming\CardExchange Solutions\” folder contains user settings for the Card Designer window

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4. You can delete these folders to reset the settings. CardExchange Producer will remake those files on the next application startup, depending on how you modify the application.

As always, if you are experiencing the same issue and you believe there is a user configuration issue, please get in touch with our Support team at Support@cardexchangeid.com

CardExchange ProgramData

Additional temporary application data can be found in the system ProgramData folder in this directory:

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The "C:\ProgramData\CardExchange Solutions\Temp" Temporary folder could also contain temporary image data and metadata that can be removed to help resolve issues if it persists.

TrustID v4 Instructions:

1. Open the Run command window by holding Win + R. You can also tap the Win key to open the Start Menu and start typing to search.

2. In the Run command box, type in “AppData”. Hit OK

3. There will be three folders: Local, LocalLow, and Roaming. There are Magicard folders in Local, and Roaming folders

   1. Remove the Local \ TrustID.Config.exe_StrongName_\ folder

   2. Remove the Local \ TrustID.exe_StrongName_ \ folder

   3. Remove the \Roaming\Magicard\TrustID\” folder contains user settings for the Card Designer window

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