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Gateway is available only for Microsoft Windows 7, 8, 8.1,10, and 1011. |
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Your license is good for up to 4 activations after the first initial activation. You gain one additional activation attempt every year after the initial activation up to a max of 5. If you have used all of your activations and require more, you must purchase a license recovery service plan available here. (Requires an active serial number or Machine-ID) |
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Downloads to our older versions of software can be found under the Discontinued Products page on our website.Sign in, or create an account to access the Discontinued Product downloads page. After logging in, you can find the option under Assist - Downloads - Discontinued Productson our Downloads page, under Legacy Installers. |
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Lost your CD? Can't find your email with your order information? No problem, we offer license recovery services. Visit our License Recovery store page and provide your original serial number or machine ID. You will receive an email with your new serial and activation code shortly after your purchase. To activate our products, you need two things: a serial number, and an activation code. The serial number can be found easily, the activation code however cannot be recovered when lost. In order to recover your license information, you will need one of these pieces of information:
The original serial number can be found in your purchase order, or by going to the Assist Tab and About CardExchange in the software. The serial number will be 5 or 6 digits, and the Machine ID will be 2 characters followed by 5 more characters.
When you have found this information, you can visit our license recovery store page here. |
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Ensure that you have followed all steps for a complete SBS installation here. When the RMS License Manager has been installed, and you have imported your SBS license .lic file, install CardExchange® Gateway on the same computer. After installation, navigate to your CardExchange Gateway program files installation path (default installation is under C:\Program Files (x86)\CardExchange Solutions\CardExchange Gateway) and open the CardExchange.ini file in Notepad. On the line LicenseServer=no-net from no-net to the local IP address of the license manager.
After saving, open CardExchange® Gateway. The title of the program will be labeled as " - CardExchange® Edition (Small Business Server)". If no errors occur, and CardExchange is running properly. You can now change the LicenseServer to the address of your license manager IP address. |
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When activating a license it is locked to a MachineID of the PC it is installed on (Or the server in the case of an SBS license), this is based around the MAC address of the PC. If the PC has multiple network adaptors or if using a virtual server (In the case of SBS licenses) then the MAC address can change causing the license to become invalid. There are two solutions for these situations: Below is a link to a utility that will generate a MachineID based around the HDD ID of the windows installation, this should not change unless you reinstall Windows. https://www.dropbox.com/s/j7ynwu5lbije0dn/MachineIDExchange4.zip?dl=0Alternative Machine ID Tool When you run this utility it will give you a MachineID starting with 4-xxxxx. You can then go to https://cardexchangesolutions.com/cardexchange-assist/online-license-activation our online product activation page and enter your license details along with this new MachineID. Once activated this will give you a license file to download, download this and save it to your PC. Now run and choose to activate CardExchange again and this time choose the advanced option and browse to the downloaded file. This should stop any issues related to the MAC address of the PC changing. |
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This error occur whenever an SBS client is unable to reach, or obtain a valid license from the License Manager. A number of things can cause this issue:
Run the Wlmadmin.exe tool that came with the SBS installation. If you are having trouble finding it, you can download the License Manager tools here. Opening Wlmadmin.exe will open the License Manager window. Under "Defined Servers" should be the LOCALHOST server. Expand the tree and your licenses should be present. You can check the status of the license by clicking on them and viewing the "In Use" and "Total" columns. If opening Wlmadmin.exe presents the error "Sentinel RMS Development Kit: Error[5]: Cannot talk to the license server on host "LOCALHOST". Server not running??", Install the Sentinel RMS License Manager included with your installation CD or download. You can refer to our SBS Installation Guide for more information on properly installing your license manager. |
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