Overview
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Troubleshooting Guide for CardExchange Applications Not Starting
If you are experiencing issues with CardExchange applications Producer not starting after opening them from the shortcut.
CardExchange Producer uses a variety of different “user.config” files to comprise the settings of the application for the user currently logged in. Config files for settings within the application determine database connection strings. The user interfaces layout and display and general application information.
One of the more common issues related to these files is the inability to see CardExchange Producer open when you double-click on the shortcut or even when you attempt to open the application as an administrator. An issue like this could be due to a variety of reasons, such as Anti-Virus protection software preventing it from opening, group domain restriction not allowing the application to run, or a corrupting User.config file that prevents the application from being able to determine how to open the application and at what window size.
Removing your CardExchange Producer AppData may be able to resolve issues when it comes to corrupted or poorly configured User.config files. This process is also helpful for resetting the application to a state similar to the default way it is installed as when the user.config files are missing, CardExchange will attempt to create new ones that may work better and resolve any issues you may have.
Removing CardExchange AppData
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Open the Run command window by holding Win + R. You can also tap the Win key to open the Start Menu and start typing to search.
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In the Run command box, type in “AppData”. Hit OK
There will be three folders: Local, LocalLow, and Roaming. There are CardExchange Producer folders in Local, and Roaming folders. There is a CardExchange Solutions folder in both.
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The “Local\CardExchange Solutions\” folder contains user configuration settings for the Application CardExchange.Gateway.exe, and settings for CardExchange.Config.exe, our configuration tool.
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attempting to open it via the shortcut or as an administrator, this guide provides steps to resolve common causes. The application uses various user.config files for managing settings such as database connections, user interface layouts, and general application configuration. A corrupt or misconfigured user.config file may prevent the application from starting properly.
Common Causes
Anti-Virus Interference: Security software may block the application.
Group Domain Restrictions: Network policies may prevent the application from running.
Corrupt User.config Files: Configuration files may be damaged, preventing the application from determining window sizes and other settings.
If you suspect the issue is related to a corrupted or improperly configured user.config file, removing the CardExchange AppData can reset the application and resolve these issues.
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Steps to Remove CardExchange AppData
Removing the application data will reset the CardExchange Producer to its default state. The application will recreate the necessary configuration files when restarted.
Open the AppData Folder
Press Win + R to open the Run command.
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In the Run box, type
AppDataand press OK.
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Navigate to the following folders:
Local
Roaming
Locate CardExchange Folders
Local\CardExchange Solutions\: Contains user configuration settings for CardExchange.Gateway.exe and CardExchange.Config.exe.
Roaming\CardExchange Solutions\: Contains user settings for the Card Designer window.
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You can delete these folders to reset the settings. CardExchange Producer will remake those files on the next application startup, depending on how you modify the application.
As always, if you are experiencing the same issue and you believe there is a user configuration issue, please get in touch with our Support team at Support@cardexchangeid.com
CardExchange ProgramData
Additional temporary application data can be found in the system ProgramData folder in this directory:
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Delete the Folders
Delete the CardExchange Solutions folder from both Local and Roaming directories.
Upon restarting the application, it will recreate the configuration files, potentially resolving startup issues.
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CardExchange ProgramData Cleanup
Additional application data, such as log files and temporary files, are stored in the ProgramData folder. Clearing this data can help resolve issues related to temporary files and logs.
ProgramData Directory
C:\ProgramData\CardExchange
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The application may produce log files containing additional system interface errors that may help in troubleshooting issues.
| Code Block |
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"C:\ProgramData\CardExchange Solutions\Log Files\CardExchange.Imaging" |
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Solutions
Common Issues and Resolutions
Photo Storage Issues
Conflicting files in the Revert Files folder may prevent the application from storing photos.
Solution: Delete the Revert Files folder:
Code Block C:\\ProgramData\\CardExchange Solutions\\Revert Files
Log Files
Log files may provide additional troubleshooting information.
Path: C:\ProgramData\CardExchange Solutions
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\Log Files\CardExchange.Imaging
Temporary Files
Temporary image data and metadata
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can be found in the Temp folder.
Path: C:\ProgramData\CardExchange Solutions\Temp
Solution: Delete temporary files from this folder if issues persist.
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TrustID v4 Instructions
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If you are using TrustID v4, follow the steps below to reset its configuration files.
Open AppData Folder
Press Win + R to open the Run command.
- Remove the
In the Run command box, type in “AppData”. Hit OK
There will be three folders: Local, LocalLow, and Roaming. There are Magicard folders in Local, and Roaming folders
AppDataand press OK.
Locate and Delete TrustID Folders
Local \ TrustID.Config.exe_StrongName_ \
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Local \ TrustID.exe_StrongName_ \
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Roaming \ Magicard\TrustID\
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Restart the Application
Restart the TrustID v4 application after
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removing the folders to allow the application to recreate the necessary configuration files.
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Contact Support
If the issue persists after following these steps, or if you believe there may be an underlying configuration issue, please contact CardExchange Support at Support@cardexchangeid.com.
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