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Transferring Data
Follow these steps to transfer your CardExchange® Producer installation from an old PC to a new PC, then you can follow the below stepsone:
Install CardExchange® Producer on the
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New PC
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Download the latest version of the software from the CardExchange Downloads Page.
Copy the Data
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Directory from the
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Old PC
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By default, the data directory is located in
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:
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Code Block C:\Users\Public\Public Documents\CardExchange\Data
Copy the entire
Datafolder to a backup location, such as an external drive or network storage.
Activate
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CardExchange® Producer on the New PC
Use your Serial Number and 34-character Activation Code
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...
to activate the software.
Replace the Data Directory on the New PC
On the new PC, navigate to the same location
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as the
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old PC:
Code Block C:\Users\Public\Public Documents\CardExchange\DataRename the current
Datafolder (e.g., toData_old) and copy the backupDatafolder from the old PC
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to this location.
Run CardExchange® Producer
Launch the software and
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verify that everything is
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Enter your original serial number and activation code in the activation wizard to activate the new PC
If the license information has been lost, or only a serial number could be recovered, please submit a license recovery to receive new license details to activate:
https://cardexchangesolutions.com/services/professional-services/license-recovery
For more information about lost licenses, please see our document on license recoveries: https://cardexchangesolutions.atlassian.net/l/c/HkwyzJ6b
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functioning properly.
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Reactivating Your License
CardExchange licenses come in two types: Standalone Licenses and Network Licenses. All license types require a 6-digit Serial Number and can only be active on one machine at a time.
To Identify Your License Type:
In the CardExchange Producer software, go to the Assist ribbon menu, then select About CardExchange to view your license details.
Standalone Licenses
Standalone licenses require a 34-character activation code for reactivation.
If you lose your standalone license details, recovery is possible with a service fee. More information.
Network Licenses
Network licenses also require the 34-character activation code.
Additional configuration steps are needed for network licenses. Refer to the Network License User Guide.
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Important Notes
Unlock Requests:
If you are asked for an unlock
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code after copying the data folder, Windows may have attempted to merge the
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old and new data folders. Ensure that you rename or delete the existing data folder on the new PC before copying over the
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backup from the old PC.
Non-default Data Folder Locations:
In some cases, the data folder may
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be stored on a network share
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for backup purposes. To confirm the data folder's location on the old PC, open the
CardExchange.ini
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file
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located in the installation directory.
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Depending on the
...
version
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, this could be in one of the
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following locations:
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Code Block C:\\Program Files (x86)\\CardExchange Solutions\\CardExchange Gateway\
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\ C:\\Program Files (x86)\\CardExchange Solutions\\CardExchange Producer\\
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C:\\Program Files (x86)\\ExchangeIT\\CardExchange\\
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Inside the
.inifile
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, look for the
DataDirectoryentry to see the current path. If
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the folder is on a network share
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, you can
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point the new installation to the same
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path
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.
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Backups:
The data folder is automatically backed up
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during upgrades, but it's recommended to regularly back up the folder manually since it contains all
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configuration files
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, templates
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, logins, etc.
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By following these steps, you should be able to successfully transfer your CardExchange® Producer installation to a new PC.