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Transferring Data

Follow these steps to transfer your CardExchange® Producer installation from an old PC to a new PC, then you can follow the below stepsone:

  1. Install CardExchange® Producer on the

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  1. New PC

    1. Download the latest version of the software from the CardExchange Downloads Page.

  2. Copy the Data

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  1. Directory from the

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  1. Old PC

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    1. By default, the data directory is located in

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    1. :

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    1. Code Block
      C:\Users\Public\Public Documents\CardExchange\Data

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    2. Copy the entire Data folder to a backup location, such as an external drive or network storage.
  2. Activate CardExchange® Producer on the New PC
    1. Use your Serial Number and 34-character Activation Code to activate the software.
  3. Replace the Data Directory on the New PC
    1. On the new PC, navigate to the same location as the old PC:
       Code Block
      C:\Users\Public\Public Documents\CardExchange\Data
    2. Rename the current Data folder (e.g., to Data_old) and copy the backup Data folder from the old PC to this location.
  4. Run CardExchange® Producer
    1. Launch the software and verify that everything is functioning properly.
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Reactivating Your License
CardExchange licenses come in two types: Standalone Licenses and Network Licenses. All license types require a 6-digit Serial Number and can only be active on one machine at a time.
To Identify Your License Type:
  • In the CardExchange Producer software, go to the Assist ribbon menu, then select About CardExchange to view your license details.
Standalone Licenses
  • Standalone licenses require a 34-character activation code for reactivation.
  • If you lose your standalone license details, recovery is possible with a service fee. More information.
Network Licenses
  • Network licenses also require the 34-character activation code.
  • Additional configuration steps are needed for network licenses. Refer to the Network License User Guide.
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Important Notes
Unlock Requests:
  • If you are asked for an unlock 
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  • code after copying the data folder, Windows may have attempted to merge the 
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  • old and new data folders. Ensure that you rename or delete the existing data folder on the new PC before copying over the 
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  • backup from the old PC.
Non-default Data Folder Locations:
  • In some cases, the data folder may 
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  • be stored on a network share 
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  • for backup purposes. To confirm the data folder's location on the old PC, open the CardExchange.ini
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  •  file 
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  •  located in the installation directory. 
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  •  Depending on the 
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  •  version
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  • , this could be in one of the 
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  • following locations:
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  •  Code Block
    C:\\Program Files (x86)\\CardExchange Solutions\\CardExchange Gateway\\
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  • 
C:\\Program Files (x86)\\CardExchange Solutions\\CardExchange Producer\
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  • \
C:\\Program Files (x86)\\ExchangeIT\\CardExchange\\
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  • Inside the .ini file
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  • , look for the DataDirectory entry to see the current path. If 
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  • the folder is on a network share
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  • , you can 
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  •  point the new installation to the same 
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  •  path
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  • .
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Backups:
  • The data folder is automatically backed up 
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  • during upgrades, but it's recommended to regularly back up the folder manually since it contains all 
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  •  configuration files
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  • , templates
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  • , logins, etc.
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By following these steps, you should be able to successfully transfer your CardExchange® Producer installation to a new PC.