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As always, if you are experiencing the same issue and you believe there is a user configuration issue, please get in touch with our Support team at Support@cardexchangeid.com

CardExchange ProgramData

Additional temporary application data can be found in the system ProgramData folder in this directory:

Code Block
"C:\ProgramData\CardExchange Solutions"

The application may produce log files containing additional system interface errors that may help in troubleshooting issues.

Code Block
"C:\ProgramData\CardExchange Solutions\Log Files\CardExchange.Imaging"

The "C:\ProgramData\CardExchange Solutions\Temp" Temporary folder could also contain temporary image data and metadata that can be removed to help resolve issues if it persists.

TrustID v4 Instructions:

  1. Open the Run command window by holding Win + R. You can also tap the Win key to open the Start Menu and start typing to search.

  2. In the Run command box, type in “AppData”. Hit OK

  3. There will be three folders: Local, LocalLow, and Roaming. There are Magicard folders in Local, and Roaming folders

    1. Remove the Local \ TrustID.Config.exe_StrongName_\ folder

    2. Remove the Local \ TrustID.exe_StrongName_ \ folder

    3. Remove the \Roaming\Magicard\TrustID\” folder contains user settings for the Card Designer window

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