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Error: The Underlying Provider Failed to Open - Unable to Open Database File (Startup Error)
This error
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occurs when the application is
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unable to open the SQLite database file during startup. The issue can arise due to a variety of reasons, such as:
The location of the
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database file has changed.
The installation path
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of the application was modified.
The current user does not have sufficient permissions to
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access the database file.
The
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Navigate to the application Program Files x86 folder
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database file is corrupted or unavailable.
Steps to Resolve the Error
You can resolve this issue by relinking the database file using the configuration tool in your application.
Open the Configuration Tool
Navigate to the Application's Program Files:
For CardExchange Producer v10: Go to
C:\Program Files (x86)\CardExchange Solutions\CardExchange Gateway.
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For TrustID v4: Go to
C:\Program Files (x86)\Magicard\TrustID
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Find these two files:
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.
Locate and Open the Configuration Files:
For CardExchange Producer v10, find:
CardExchange.Config.exeCardExchange.Gateway.exe.
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config
For TrustID v4, find:
TrustID.Config.
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exeTrustID.exe.
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config
Drag the
.configfile
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onto the
Config.exefile to open
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Click Yes to open
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the configuration tool.
Configure the Database Settings:
In the configuration tool, locate Connection Strings / Application.MySettings.Database
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.
Set the provider to SQLite.
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In the Database file row,
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point
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to the correct database file:
For CardExchange Producer v10, this is
C:\Users\Public\Documents\CardExchange\Data\cegateway.sqlite.For TrustID v4
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, this is
C:\Users\Public\Documents\TrustID\Data\trustid.sqlite.
Select Browse next to the Database file row.
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Click Browse, select the SQLite file, and click Open.
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Save and Close the Tool:
After selecting the correct file, click Save in the top-left corner
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of the Configuration Tool and close
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it. When prompted, confirm by selecting Yes.
Verify Application Path and Relaunch
After completing the steps above, relaunch your application
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. If you
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still encounter the error
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, review the path set in the configuration tool.
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You can copy the exact path directly from
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a file browser window
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to ensure
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Sometimes you may have an instance where the Administrator account you are using does not have access to the network location you are moving the cegateway.sqlite file too. In this case you can use the Advanced mode to define a path by typing it.
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it is correct.
Advanced Mode for Network Locations
If you're using a network location for the database file and your account lacks access, you can manually define the path using Advanced mode.
For network paths, ensure that you escape special characters. For example:
If your path is
\\ServerName\CardExchange\Data\cegateway.sqlite,
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input it as
\\\\ServerName\CardExchange\Data\cegateway.sqlite.
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Are you still having issues?
If this error is still occurring, reinstalling the software will be the next thing to do. Uninstall the application, and rename or remove the currently existing Data folder.
Reinstallation as a Last Resort
If the issue persists after relinking the database file, a reinstall may be necessary:
Uninstall the Application.
Rename or Delete the Existing Data Folder:
C:\Users\Public\Documents\CardExchange\Data\(for Producer v10)
Reinstall the Application, ensuring the installation paths are set to the default
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values:
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C:
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\Program Files (x86)\CardExchange Solutions\CardExchange
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Gateway
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C:
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\Users\Public\Documents\CardExchange\Data\
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Still Having Issues?
If the error continues to occur after reinstallation, there
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could be a larger issue at
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play. Contact our Support team
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for further assistance by sending an email to Support@cardexchangeid.com.