Service Desk

{"xsrfToken":"B539-0KCO-SDU9-RDP5_67a13779fbcfa24ac23d3838c57fa132214754b0_lout","helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Support Center","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"View all CardExchange services below (Click to expand)","userInitialAnnouncementMessageWiki":"<div class=\"table-wrap\"> \n <table class=\"confluenceTable\">\n <tbody> \n <tr> \n <td class=\"confluenceTd\"><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://www.dropbox.com/s/cpsi33669l1doms/CE_Producer.png?raw=1\" vspace=\"4\" style=\"border: 0px solid black\"></span></td> \n <td class=\"confluenceTd\"><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://www.dropbox.com/s/yd7mqutysfnmnnq/CE_Visitor.png?raw=1\" vspace=\"4\" style=\"border: 0px solid black\"></span></td> \n <td class=\"confluenceTd\"><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://www.dropbox.com/s/i5bhxlyx2nntbtr/CE_PriceTag.png?raw=1\" vspace=\"4\" style=\"border: 0px solid black\"></span></td> \n <td class=\"confluenceTd\"><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://www.dropbox.com/s/4831odromhbjovc/CE_Cloud.png?raw=1\" vspace=\"4\" style=\"border: 0px solid black\"></span></td> \n </tr> \n </tbody>\n </table> \n</div> \n<h4><a name=\"\" target=\"_blank\"></a><font color=\"22A7F0\"><b>Need help?</b></font></h4> \n<p><b>Try searching for a support issue using the search box above, you can also head over to our</b> <a href=\"https://forum.cardexchangesolutions.com/forum/index\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b><em>forum</em></b></a> (No longer Maintained) <b>for information on older releases.</b> </p> \n<hr> \n<h4><a name=\"\" target=\"_blank\"></a><font color=\"22A7F0\"><b>Need the latest installer, looking for help files or need to check if a device is supported?</b></font></h4> \n<p><br class=\"atl-forced-newline\"></p> \n<div class=\"table-wrap\"> \n <table class=\"confluenceTable\">\n <tbody> \n <tr> \n <th class=\"confluenceTh\"><b>Downloads</b></th> \n <th class=\"confluenceTh\"><b>Release Notes</b></th> \n <th class=\"confluenceTh\"><b>Supported Devices</b></th> \n <th class=\"confluenceTh\"><b>Manuals</b></th> \n <th class=\"confluenceTh\"><b>Videos</b></th> \n <th class=\"confluenceTh\"><b>Product Activation</b></th> \n </tr> \n <tr> \n <td class=\"confluenceTd\"><a href=\"https://cardexchangesolutions.atlassian.net/servicedesk/customer/kb/view/187465731?applicationId=e16007dd-f3a3-37df-b18a-a5ec5b2524b9&spaceKey=SUP1&src=96657767&title=%40%40%40hl%40%40%40Downloads%40%40%40endhl%40%40%40\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://www.dropbox.com/s/ksk8059sp4pr0dq/icondownloads.png?raw=1\" vspace=\"4\" style=\"border: 0px solid black\"></span></a></td> \n <td class=\"confluenceTd\"><a href=\"https://cardexchangesolutions.atlassian.net/servicedesk/customer/kb/view/182255634?applicationId=e16007dd-f3a3-37df-b18a-a5ec5b2524b9&spaceKey=SUP1&src=-242126264&title=%40%40%40hl%40%40%40Release%40%40%40endhl%40%40%40+%40%40%40hl%40%40%40Notes%40%40%40endhl%40%40%40\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://www.dropbox.com/s/u8oe5ns5cycw702/iconreleasenotes.png?raw=1\" vspace=\"4\" style=\"border: 0px solid black\"></span></a></td> \n <td class=\"confluenceTd\"><a href=\"https://cardexchangesolutions.atlassian.net/servicedesk/customer/kb/view/190447635?applicationId=e16007dd-f3a3-37df-b18a-a5ec5b2524b9&spaceKey=SUP1&src=-1588196431&title=%40%40%40hl%40%40%40Supported%40%40%40endhl%40%40%40+Devices\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://www.dropbox.com/s/tjcl31fjcol499b/iconsupporteddevices.png?raw=1\" vspace=\"4\" style=\"border: 0px solid black\"></span></a></td> \n <td class=\"confluenceTd\"><a href=\"https://cardexchangesolutions.atlassian.net/servicedesk/customer/kb/view/189399074?applicationId=e16007dd-f3a3-37df-b18a-a5ec5b2524b9&spaceKey=SUP1&src=1701909498&title=%40%40%40hl%40%40%40Help%40%40%40endhl%40%40%40+%40%40%40hl%40%40%40Files%40%40%40endhl%40%40%40\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://www.dropbox.com/s/5ozh9bv2cwqh078/iconmanuals.png?raw=1\" vspace=\"4\" style=\"border: 0px solid black\"></span></a></td> \n <td class=\"confluenceTd\"><a href=\"https://cardexchangesolutions.atlassian.net/servicedesk/customer/kb/view/228327453?applicationId=e16007dd-f3a3-37df-b18a-a5ec5b2524b9&spaceKey=SUP1&src=-260857095&title=CardExchange%26reg%3B+%40%40%40hl%40%40%40Video%40%40%40endhl%40%40%40+Tutorials\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://www.dropbox.com/s/dgqll7bw8vl07o9/iconvideos.png?raw=1\" vspace=\"4\" style=\"border: 0px solid black\"></span></a></td> \n <td class=\"confluenceTd\"><a href=\"https://cardexchangesolutions.atlassian.net/servicedesk/customer/kb/view/246677505?applicationId=e16007dd-f3a3-37df-b18a-a5ec5b2524b9&spaceKey=SUP1&src=1106659811&title=%40%40%40hl%40%40%40License%40%40%40endhl%40%40%40+%40%40%40hl%40%40%40Activation%40%40%40endhl%40%40%40\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://www.dropbox.com/s/lx9p7rick2iot5g/iconproductactivation.png?raw=1\" vspace=\"4\" style=\"border: 0px solid black\"></span></a></td> \n </tr> \n </tbody>\n </table> \n</div> \n<p><br class=\"atl-forced-newline\"> <b>Need further help? You can raise a support request by clicking on the link below.</b><br> Selecting the correct request type will help us better handle your inquiry.</p> \n<hr> \n<p><br class=\"atl-forced-newline\"> <b>Have a CardExchange® Assist support plan?</b><br> Then submit a request using the CardExchange® Assist request type and confirm your serial number for a priority response.</p>","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"nl-NL":{"helpCenterTitle":"Welkom in het Ondersteuningscentrum","sharedPortalName":"Ondersteuningscentrum","announcementHeader":"Bekijk hieronder alle CardExchange-services (Klik om uit te vouwen)","announcementMessage":"|!https://www.dropbox.com/s/cpsi33669l1doms/CE_Producer.png?raw=1|align=left, vspace=4!|!https://www.dropbox.com/s/yd7mqutysfnmnnq/CE_Visitor.png?raw=1|align=left, vspace=4!|!https://www.dropbox.com/s/i5bhxlyx2nntbtr/CE_PriceTag.png?raw=1|align=left, vspace=4!|!https://www.dropbox.com/s/4831odromhbjovc/CE_Cloud.png?raw=1|align=left, vspace=4!|\n\nh4. {color:22A7F0}*Hulp nodig?*{color}\n\n*Tprobeer te zoeken naar een ondersteuningsprobleem met behulp van het bovenstaande zoekvak, u ook naar onze* [*_forum_*|https://forum.cardexchangesolutions.com/forum/index] (Niet meer onderhouden) *voor informatie over oudere releases.* \n---- \n\nh4. {color:22A7F0}*Heb je de nieuwste installer nodig, op zoek naar helpbestanden of moet je controleren of een apparaat wordt ondersteund?*{color}\n\n\\\\\n||*Downloads*||*Notities vrijgeven*||*Ondersteunde apparaten*||*Handleidingen*||*Videos*||*Productactivering*||\n|[!https://www.dropbox.com/s/ksk8059sp4pr0dq/icondownloads.png?raw=1|align=left, vspace=4!|https://cardexchangesolutions.atlassian.net/servicedesk/customer/kb/view/187465731?applicationId=e16007dd-f3a3-37df-b18a-a5ec5b2524b9&spaceKey=SUP1&src=96657767&title=%40%40%40hl%40%40%40Downloads%40%40%40endhl%40%40%40]|[!https://www.dropbox.com/s/u8oe5ns5cycw702/iconreleasenotes.png?raw=1|align=left, vspace=4!|https://cardexchangesolutions.atlassian.net/servicedesk/customer/kb/view/182255634?applicationId=e16007dd-f3a3-37df-b18a-a5ec5b2524b9&spaceKey=SUP1&src=-242126264&title=%40%40%40hl%40%40%40Release%40%40%40endhl%40%40%40+%40%40%40hl%40%40%40Notes%40%40%40endhl%40%40%40]|[!https://www.dropbox.com/s/tjcl31fjcol499b/iconsupporteddevices.png?raw=1|align=left, vspace=4!|https://cardexchangesolutions.atlassian.net/servicedesk/customer/kb/view/190447635?applicationId=e16007dd-f3a3-37df-b18a-a5ec5b2524b9&spaceKey=SUP1&src=-1588196431&title=%40%40%40hl%40%40%40Supported%40%40%40endhl%40%40%40+Devices]|[!https://www.dropbox.com/s/5ozh9bv2cwqh078/iconmanuals.png?raw=1|align=left, vspace=4!|https://cardexchangesolutions.atlassian.net/servicedesk/customer/kb/view/189399074?applicationId=e16007dd-f3a3-37df-b18a-a5ec5b2524b9&spaceKey=SUP1&src=1701909498&title=%40%40%40hl%40%40%40Help%40%40%40endhl%40%40%40+%40%40%40hl%40%40%40Files%40%40%40endhl%40%40%40]|[!https://www.dropbox.com/s/dgqll7bw8vl07o9/iconvideos.png?raw=1|align=left, vspace=4!|https://cardexchangesolutions.atlassian.net/servicedesk/customer/kb/view/228327453?applicationId=e16007dd-f3a3-37df-b18a-a5ec5b2524b9&spaceKey=SUP1&src=-260857095&title=CardExchange%26reg%3B+%40%40%40hl%40%40%40Video%40%40%40endhl%40%40%40+Tutorials]|[!https://www.dropbox.com/s/lx9p7rick2iot5g/iconproductactivation.png?raw=1|align=left, vspace=4!|https://cardexchangesolutions.atlassian.net/servicedesk/customer/kb/view/246677505?applicationId=e16007dd-f3a3-37df-b18a-a5ec5b2524b9&spaceKey=SUP1&src=1106659811&title=%40%40%40hl%40%40%40License%40%40%40endhl%40%40%40+%40%40%40hl%40%40%40Activation%40%40%40endhl%40%40%40]|\n\n!https://www.dropbox.com/s/rp1kp3jwnzpesdq/Whats_New.png?raw=1|align=left, vspace=4!\n|h6. *February 21st 2020 - CardExchange® Gateway 1.4.0.7*|\n\\\\\n*Verdere hulp nodig? U een ondersteuningsverzoek indienen door op onderstaande link te klikken.*\nAls we het juiste aanvraagtype selecteren, kunnen we uw aanvraag beter afhandelen.\n----\n\\\\\n*Heb je een CardExchange® Assist support plan?*\nDien vervolgens een aanvraag in met behulp van het type CardExchange® Assist-aanvraag en bevestig uw serienummer voor een prioriteitsreactie.","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to the Support Center","sharedPortalName":"Support Center","announcementHeader":"View all CardExchange services below (Click to expand)","announcementMessage":"|!https://www.dropbox.com/s/cpsi33669l1doms/CE_Producer.png?raw=1|align=left, vspace=4!|!https://www.dropbox.com/s/yd7mqutysfnmnnq/CE_Visitor.png?raw=1|align=left, vspace=4!|!https://www.dropbox.com/s/i5bhxlyx2nntbtr/CE_PriceTag.png?raw=1|align=left, vspace=4!|!https://www.dropbox.com/s/4831odromhbjovc/CE_Cloud.png?raw=1|align=left, vspace=4!|\n\nh4. {color:22A7F0}*Need help?*{color}\n\n*Try searching for a support issue using the search box above, you can also head over to our* [*_forum_*|https://forum.cardexchangesolutions.com/forum/index] (No longer Maintained) *for information on older releases.* \n---- \n\nh4. {color:22A7F0}*Need the latest installer, looking for help files or need to check if a device is supported?*{color}\n\n\\\\\n||*Downloads*||*Release Notes*||*Supported Devices*||*Manuals*||*Videos*||*Product Activation*||\n|[!https://www.dropbox.com/s/ksk8059sp4pr0dq/icondownloads.png?raw=1|align=left, vspace=4!|https://cardexchangesolutions.atlassian.net/servicedesk/customer/kb/view/187465731?applicationId=e16007dd-f3a3-37df-b18a-a5ec5b2524b9&spaceKey=SUP1&src=96657767&title=%40%40%40hl%40%40%40Downloads%40%40%40endhl%40%40%40]|[!https://www.dropbox.com/s/u8oe5ns5cycw702/iconreleasenotes.png?raw=1|align=left, vspace=4!|https://cardexchangesolutions.atlassian.net/servicedesk/customer/kb/view/182255634?applicationId=e16007dd-f3a3-37df-b18a-a5ec5b2524b9&spaceKey=SUP1&src=-242126264&title=%40%40%40hl%40%40%40Release%40%40%40endhl%40%40%40+%40%40%40hl%40%40%40Notes%40%40%40endhl%40%40%40]|[!https://www.dropbox.com/s/tjcl31fjcol499b/iconsupporteddevices.png?raw=1|align=left, vspace=4!|https://cardexchangesolutions.atlassian.net/servicedesk/customer/kb/view/190447635?applicationId=e16007dd-f3a3-37df-b18a-a5ec5b2524b9&spaceKey=SUP1&src=-1588196431&title=%40%40%40hl%40%40%40Supported%40%40%40endhl%40%40%40+Devices]|[!https://www.dropbox.com/s/5ozh9bv2cwqh078/iconmanuals.png?raw=1|align=left, vspace=4!|https://cardexchangesolutions.atlassian.net/servicedesk/customer/kb/view/189399074?applicationId=e16007dd-f3a3-37df-b18a-a5ec5b2524b9&spaceKey=SUP1&src=1701909498&title=%40%40%40hl%40%40%40Help%40%40%40endhl%40%40%40+%40%40%40hl%40%40%40Files%40%40%40endhl%40%40%40]|[!https://www.dropbox.com/s/dgqll7bw8vl07o9/iconvideos.png?raw=1|align=left, vspace=4!|https://cardexchangesolutions.atlassian.net/servicedesk/customer/kb/view/228327453?applicationId=e16007dd-f3a3-37df-b18a-a5ec5b2524b9&spaceKey=SUP1&src=-260857095&title=CardExchange%26reg%3B+%40%40%40hl%40%40%40Video%40%40%40endhl%40%40%40+Tutorials]|[!https://www.dropbox.com/s/lx9p7rick2iot5g/iconproductactivation.png?raw=1|align=left, vspace=4!|https://cardexchangesolutions.atlassian.net/servicedesk/customer/kb/view/246677505?applicationId=e16007dd-f3a3-37df-b18a-a5ec5b2524b9&spaceKey=SUP1&src=1106659811&title=%40%40%40hl%40%40%40License%40%40%40endhl%40%40%40+%40%40%40hl%40%40%40Activation%40%40%40endhl%40%40%40]|\n\n\\\\\n*Need further help? You can raise a support request by clicking on the link below.*\nSelecting the correct request type will help us better handle your inquiry.\n----\n\\\\\n*Have a CardExchange® Assist support plan?*\nThen submit a request using the CardExchange® Assist request type and confirm your serial number for a priority response.","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#acadae","helpCenterTitleColor":"#2c378a","bannerMediaApiUrl":"https://api.media.atlassian.com/file/680f2c04-977b-434c-9d44-bb34cf4f72ba/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MzI5NjBiZS1iNjFkLTQwYTQtYmVjMS04MmIxZDg4YjNlYjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY4MGYyYzA0LTk3N2ItNDM0Yy05ZDQ0LWJiMzRjZjRmNzJiYSI6WyJyZWFkIl19LCJleHAiOjE1ODY0NTE0ODMsIm5iZiI6MTU4NjQ1MDgyM30.t6VQGVYJcUH2dFaa2PF7cvjNJdH9nP35ksiWBsXdv44&client=732960be-b61d-40a4-bec1-82b1d88b3eb8&height=300&mode=fit","bannerMediaApiFileId":"680f2c04-977b-434c-9d44-bb34cf4f72ba","useDefaultBanner":false,"isBannerAvailable":true},"portals":[{"id":"2","key":"csd","name":"Raise Support Request","description":"<p>Click here to submit your support request!</p>","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/27"}],"sharedPortal":{"name":"Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://cardexchangesolutions.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}}}