User Authorization Troubleshooting

Owned by Roman Villandry
Last updated: Jul 31, 2023
1 min read

Applicable: CardExchange Producer, ID Core 2.0, and Trust ID v4

CardExchange User accounts are created and stored in the ‘cegateway.sqlite' database file in the root directory of the Data folder. The 'tblAuthorizations_GeneralSettings’ table contains a record where the application checks to see if the login window should be displayed in the database column field AuthorizationsEnabled.

The default Administrator Username and Password for CardExhange v10 (and others) are:

Username: Admin

Password: Admin

If the default admin account has changed in username or password, the ‘cegateway.sqlite’ database file will need to be modified by the user, or sent to a CardExchange technician to have them modified and sent back. For immediate assistance with this from the CardExchange Team, and CardExchange Support plan is required.

Don't hesitate to get in touch with Support@cardexchangeid.com for more information.