Error: "All licenses are in use"

Owned by Roman Villandry
Last updated: Jun 30, 2022 by Brandon Johnson (Unlicensed)
2 min read

Attention

This is a generic error that occurs when any of the following steps listed below are not done properly.

We recommend installing CardExchange (or TrustIDv4) onto the machine hosting the license manager for troubleshooting purposes.

This error occurs whenever an SBS client is unable to reach, or obtain a valid license from the License Manager. A number of things can cause this issue:

  • The Sentinel RMS License Manager service is not running on the server.

  • The Sentinel RMS License Manager service is running, but no valid license has been loaded.

  • The CardExchange.ini file of the client does not point to the correct server name.

  • The firewall is blocking the communication, either on the client or on the server.

Run the Wlmadmin.exe tool that came with the SBS installation. If you are having trouble finding it, you can download the License Manager tools here. Opening Wlmadmin.exe will open the License Manager window. 

Under "Defined Servers" should be the LOCALHOST server. Expand the tree and your licenses should be present. You can check the status of the license by clicking on them and viewing the "In Use" and "Total" columns. 

If opening Wlmadmin.exe presents the error "Sentinel RMS Development Kit: Error[5]: Cannot talk to the license server on host "LOCALHOST". Server not running??", Install the Sentinel RMS License Manager included with your installation CD or download.

You can refer to our SBS Installation Guide for more information on properly installing your license manager.

We also now have a YouTube video that shows the Network version activation here.