Activation Limit and Lost licenses

If you've activated our product too many times, lost your CD, or can't find your email with order information, don't worry! We offer license recovery services. Just visit our License Recovery store page and provide either your original serial number or Machine-ID. Once you've made your purchase, you'll receive an email with your new serial and activation code shortly after.

To activate our products, you'll need two things: a serial number and an activation code. Finding the serial number is easy, but the activation code can't be recovered if it's lost.

To recover your license information, you'll need one of the following:

- The original serial number you received when you first purchased the software

- The Machine-ID of the computer you've used the software on

You can find the original serial number in your purchase order or by going to the Assist Tab and About CardExchange in the software. The serial number will be 5 or 6 digits, and the Machine-ID will be 2 characters followed by 5 more characters.

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When you have found this information, you can visit our license recovery store page here.